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How Does Apple Watch Score Against @WorkTechWork Wearable Predictions?

Apple Watch does not get a perfect score on the WorkTechWork Wearable Predictions that were made in March.  Read on to find out why.  Each prediction is listed, with comments on Apple Watch and a link to more details from the recent industry watch.

1)      Wearables of the future will be more than fad devices; they will satisfy customer needs.

SCORE!  Apple Watch goes beyond tracking fitness and is more than a fad device.  “The list of features is a mile long,” Apple CEO Tim Cook said when introducing Apple Watch.  While not all of these features have been shared with the public, many of the features will satisfy real customer needs.  There is no doubt Apple understands wearable technology should enrich the lives and health of people and make a difference, a difference from technology working for people.

More on Prediction 1.

2)      Where wearables are silo solutions now, in the future they will be better integrated with other wearables and the wider Internet of Things.

SCORE!  Apple Watch integrates with Apple’s HealthKit, one of the platform announcements covered in the Wearables Industry Watch for this prediction.

More on Prediction 2.

3)      Companies that combine the information of multiple sensors in multiple wearable devices will create more value for their consumers than producers of single wearable devices.

SCORE! Apple Watch combines the information from sensors in the watch and sensors in the iPhone to create Wearable Alpha, value above the value a customer receives based on the use of just the watch or just the phone.

 

AppleWatchWearableAlpha

More on Prediction 3.

4)      Wearables will become more intelligent because of developments in sensor technology and the ability to translate data from these sensors into insight via analytics.

SCORE! The Apple Watch uses an accelerometer and gyroscope along with optical sensors that use both visible and infrared light.  No other wearable in the market does this.  Through the HealthKit integration Apple and app developers will be able to leverage analytics to derive insights.

More on Prediction 4.

5)      The cost of sensors will continue to go down, thus enabling more uses and innovation with sensors in wearable devices.

TBD: $349 is where pricing starts for the Apple Watch.  There is always a premium for Apple products, especially when they are new.  For now we have to wait to see what happens over time with both the price of the Apple Watch and the costs for the sensors inside.  Bluetooth, NFC and other sensor technologies in the watch have come down in recent years but the focus of the prediction is to look into the future, seeing the costs going down.

More on Prediction 5.

6)      Wearable devices will need less frequent charging because of better energy storage and lower energy consumption.

TBD: The jury is out still because Apple has not released specifics on the battery for the Apple Watch.  This prediction has two components, energy storage and energy consumption.

The storage question status is TBD but it will be answered soon enough (the battery will probably not benefit from 300% increased capacity from the battery life “Holy Grail” mentioned in the Industry Watch, but we can hope, right?).

Lower energy consumption comes through design, software and functionality that is wearable specific.  Apple did not shrink an iPhone and put a watch band on it; Apple Watch was designed as a wearable.  But, before I can really give Apple Watch a pass on this aspect, I need to get my hands on one and see how good the battery stands up after several full days of use.

More on Prediction 6.

7)      People are going to use wearable technology to make a statement about who they are.

SCORE!  From Apple.com: “There is an Apple Watch for everyone.”  With three different collections and multiple bands, Apple Watch provides smart watch shoppers with more options for customizing their smart watch than all of the existing smart watches on the market combined.  These options along with the millions of appearances possible for the digital face earn Apple Watch a coveted place as the leader in fashionable wearable products.

More on Prediction 7.

8)      People are going to use undetectable wearable technology by using wearable ultra-sensitive micro sensors, sensors smaller and more sensitive than the innovative seat belt microphone in Audi’s R8 Spyder that enables clear cell phone conversation with the top down at lightning speeds.

N/A – There could be ultra-sensitive micro sensors inside that we are not aware of yet but if you have the Apple Watch on, people are going to see it.

More on Prediction 8.

9)      The debate around ownership of wearables-generated data will continue.

SCORE!  Because the Apple Watch generates data and it integrates with Apple Pay, people are already asking tough questions about data security and privacy.  Apple, however, stands firm that it is in the hardware, not the data business.  As Apple CEO Tim Cook said on Charlie Rose last night, “I think people have a right to privacy. I think that’s going to be a very key topic over the next year or so, and we’ll reach higher and higher levels of urgency as more and more incidents happen.”

Here are some related links:

More on Prediction 9.

10) Contextual awareness will be enabled by wearable device adoption and become the next big thing in marketing and customer experience.

SCORE!  The Apple Watch is itself contextually aware; it knows when it is on or off your wrist or when your wrist is turned towards you to look at the watch face.  There will, no doubt, be the opportunity for apps and services to be developed that are aimed at enriching customer experiences.

More on Prediction 10.

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Technology Offering Brands Effortless Mobile Shopping

Brands provide luxurious retail experiences, experiences unique to the brand, experience that are the brand. While brands have managed to own the in store experience, the brand experience is not replicated online. Each website only gives you more of the same inconvenient browsing and shopping carts. The virtual browsing and carts do not mirror the in-store brand experience.

Granted, some online brand experiences are better than others. Burberry successfully created one of the best online brand experiences out there today. They have great pictures and a sleek website. Their models actually are wearing the clothing as opposed to it being photo-shopped on. The Burberry site learns what you are interested in and after a short data collection period it is obvious their system harnesses the power of analytics turning data into insight in the form of relevant product suggestions. Moreover, the Burberry ADD TO BAG button uses the word bag and not the word cart, making it obvious the brand manager focuses on the experience.

Burberry's Add to Bag

BUT it is still the same click to add to a virtual shopping cart mentality. You do not get the same experience as in the store, where hands are involved as a product is touched, examined and then purchased. It does not matter the type of store; online shopping is not the same as in-store shopping.

Grability co-founder and CEO Sebastian Mejia and his team took this issue to heart when creating their solution. He explained that the Grability product is “an online customer experience so simple that no one is excluded from using it. It takes the real life shopping experience and brings it to your mobile device. Grability, based in New York, is the new paradigm of how shopping should be: immediate, gratifying, fun, universal and simple.”

Grability is working with large retailers all over the world, including Europe’s largest department store El Corte Ingles.  Have a peek at Grability’s solution for grocery retail:

Grability Video

(Click to play video demo)

No online shopper will want anything but the ease and simplicity of shopping with their fingertips ever again. The Grability retail experience pales all existing solutions by magnitudes and is the perfect example of technology working for you to make life simpler. Retailers who fail to provide experiences like Grability’s patented technology will be left behind.

Marketers who see this solution know it is the perfect setup for A/B testing. But something is more important: Virtual shelf space will become more valuable than the most expensive physical shelf space in any retail store. The world of brand management in every retail space just changed.

It changed most for online retailers offering products from multiple brands because online shoppers can now shop in virtual aisles much the way they browse physical store aisles. “Forget about banners,” Mejia said. “This is the most valuable form of mobile advertisement; non obtrusive, targeted and closest to the purchase intent.”

With high quality data, Grability enables further segmentation and new niches can be found. The real power of the Grability solution is that brands can now pay for placement within the online shopping environment exactly the same way they pay for placement in store. With insight from Grability into every individual placement, the value of those placements just went way up.

For decades retailers have only been able to analyze a basket of goods after that basket is filled. Now they have the ability to see exactly how people shop. With the insight gained, they can provide a virtual store designed for the individual that is so personal there is no reason to shop in any other way or in any other place. In the coming decade customers will be disinterested when they are not presented with what they want and completely turned off when the experience is not easy, simple and beautiful.

“Grability is not stopping with food,” Mejia told me. “Grability will spread to every product, especially the products of luxury retailers who wish to optimize the best mobile experience and enable brands to leverage their brand equity in the online world.” His team is able to produce some very convincing sample solutions with high end brands such as Clinique, Dior, Jimmy Choo, and Valentino as well as samples for retailers like Walgreens and Rite Aid.  In every case, the gentle swipe of a finger guides the product to your cart, bag or scale.

Dior

Absolut

RiteAid Cold & Flu

RIteAid Cereal

Whole Foods Produce

These interfaces represent effortless mobile shopping that mirrors the real experience in such an innovative way it is actually a better experience than shopping in the store. Shopping is no longer about the retailer getting a consumer into their experience; retailers must now bring their experience to the consumer wherever they are in the world with whatever device they are using. In online markets, brand promiscuity is only a click away. When your branded experience is in the pockets of everyone in the world and it feels as natural as the Grability solution, the chances of brand abandonment go down.

Grability’s superb report card includes reducing cart abandonment by 70% over other solutions offered by the same retailer. They rightfully earned a place among the winners of the Intel Challenge and were selected as one of the top 25 finalists to compete in the global challenge in Silicon Valley last fall.

Grability boasts a 600% increase in mobile sales and 300% increase in total online sales over a four month period for Colombian retailer La Rebaja. Is some of this cannibalization? Probably but a big chunk of it is coming from competitors and it is better to cannibalize on your in store shopping, where margins are thinner, inventory costs are higher and operations eat at your profitability, than to see yourself eliminated by innovative competition. Does anyone remember a book store called Borders

I mentioned Grability to a friend on Facebook:

GrabilityFBChat

Instacart beware: this is one of your customers and Grability has you beat with just a video clip! I’ve looked at Instacart as well as Netgrocer, Peapod, Safeway Online Grocery Delivery, Walmart To Go, Meijer and Costco among other online shopping solutions. Every one of them could benefit from working with Grability.  “Our goal is to continue making customers happy by providing the best shopping experience and make Grability the standard way of buying products in mobile” said Mejia

It comes as no surprise that Grability has been profitable since delivering their first product. They’ve also built their product with no outside investment, no seed, no A round (at least not yet and Mejia declined to comment). Investors and brand managers can only imagine what some well managed capital will do inside this company that puts technology to work for you.

Two thoughts from the PITME Catalyst Conference

Yesterday I attended the PITME Catalyst Conference in San Francisco, CA.  The conference highlighted the work of entrepreneurs in the Middle East as well as provided engaging conversations surrounding entrepreneurship in various areas.  As a technologist, the conference excited me because of its entrepreneurial nature and all of the entrepreneurs who participated in the event were leveraging technology to one extend or another.  As a global citizen, having lived outside of the US twice, the conference excited me because I know that with the internet, every business with a website, even in far off places in hard to pronounce regions of the world, is an international business.

The conference has me thinking two things this morning.  First, the internet is in the hands of more and more people every day, especially in the Middle East.  Of course this is not something new to cross my mind; however, I was reminded of it again yesterday.  Some people in the region have never owned a computer, let alone heard dial up or even enjoyed browsing at high speed.  Yet, they have connected mobile devices and are now connected to the world.  These devices are in the hands of everyone, from the upper echelons of society all the way down to the street beggars, who may have to stop begging for a moment to take a call on a smart phone, as Vivek Wadhwa experienced during recent travels.

The second thing I’m thinking about is a similarity between each of the presenters, both in the panels and in the pitch demonstration.  There were people from all over the Middle East, men and women with different backgrounds and varying ideas in products, in services, in software yet they all had something in common.  They are all working at change.  Embedded deep in each entrepreneur, whether in the Middle East or elsewhere in the world, is the desire to see change.  These entrepreneurs meet with resistance to change as there are many who see change but do not want to make changes.  Yet, with technology, resistance to change is futile.  The best entrepreneurs understand how people work, and how to combat the resistance to change.   Regardless of industry, entrepreneurs are stepping up to the plate embracing change while championing technology solutions that invite their customers to change.